RETAIL AGENT BOOKING TERMS AND CONDITIONS
Legal Entity: Journeys Worldwide ABN 37 624169375 trading as African Signature Journeys
Trading As: African Signature Journeys
Effective Date: 14th January 2026
1. BOOKING TERMS AND CONDITIONS
These Booking Conditions set out the terms and conditions on which you contract with us to provide you with services relating to travel arrangements. By making a booking through us, you acknowledge that you have read, understood and agree to be bound by them. Capitalised terms are defined at the end of these Booking Conditions.
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “African Signature” means Journeys Worldwide Pty Ltd.
2. SERVICES WE PROVIDE
The services that we provide to you are limited to:
- Advisory and Booking Services (utilising our staff and the GlobalThinkingApp AI Concierge);
- Cancellation and Amendment Services; and
- Extraordinary Circumstances Services.
We are only responsible to you for Advisory and Booking Services and Cancellation and Amendment Services in accordance with these Booking Conditions.
3. TRAVEL PROVIDERS ARE RESPONSIBLE FOR TRAVEL ARRANGEMENTS
We do not principally supply any Travel Arrangements that form part of your booking. We solely act as an agent for Travel Providers to facilitate your purchase of Travel Arrangements from them.
We may receive financial benefits (including commissions) and non-financial benefits from Travel Providers when we facilitate the sale of their Travel Arrangements to you.
While we exercise reasonable care in recommending reputable Travel Providers, we have no control over the Travel Provider and we do not guarantee performance by any Travel Provider. We do not warrant the standard or fitness for a particular purpose of any Travel Arrangements and to the fullest extent we disclaim any warranties of this nature.
The Travel Provider is responsible to you for the delivery of Travel Arrangements subject to the Travel Provider Booking Conditions. These may set out refund and cancellation terms and may also limit the Travel Provider’s liability to you. It is your responsibility to ensure you are aware of the Travel Provider Booking Conditions. We can provide you with copies upon request, which you should familiarise yourself with prior to making a booking request.
We are not liable for any acts, omissions, failures or delays on the part of any Travel Provider (or any of their employees, agents, contractors or suppliers). Any claims you may have in connection with the performance of Travel Arrangements must be made directly against the Travel Provider (except to the extent the claim arises due to our fault).
4. SPECIALIST DESTINATION REQUIREMENTS (AFRICA)
4.1 Permits and Non-Refundable Items: Certain Travel Arrangements in Africa (including but not limited to Gorilla trekking permits, National Park entry fees, and specialist bush flight charters) are 100% non-refundable from the point of confirmation as per Travel Provider conditions.
4.2 Physical Requirements: Many African Signature itineraries require a specific level of physical fitness and health. It is your responsibility to ensure you are medically fit to participate. We are not liable if a Travel Provider denies participation based on safety or fitness concerns.
5. ACCURACY OF INFORMATION
Any information relating to Travel Arrangements or a Travel Provider has been provided by the Travel Provider or an independent third party. We are not responsible for this information. We make no warranty regarding the completeness, accuracy or standard of this information. You should make your own enquiries to verify information related to Travel Arrangements or a Travel Provider before making a booking.
6. TECHNOLOGY AND AI CONCIERGE
We provide advisory services through our staff and the GlobalThinkingApp AI Concierge. While we strive for accuracy, any information provided by the AI Concierge regarding travel arrangements, pricing, or availability is for guidance only and is subject to human verification and Travel Provider confirmation.
7. PRICING
Quotations for Travel Arrangements are valid at the time they are given but are subject to change at any time prior to a booking being confirmed. Please note that Travel Providers will generally not hold Travel Arrangements prior to confirmation.
Prices and Travel Arrangements may be withdrawn or varied without notice prior to the Travel Provider confirming your booking for the Travel Arrangements.
Quotations will generally be given in Australian dollars, but from time-to-time we may quote in foreign currencies. Quotations will include taxes and handling fees as applicable at the time of quotation. These are subject to change and can only be confirmed at the time of final payment. You may be required to pay local airport taxes, city taxes and similar taxes and charges in destination.
Please note that prices are subject to change following a booking being confirmed in accordance with the Travel Provider Booking Conditions. Such changes could be as a result of negative currency fluctuations, increases in fuel levies or an increase in government taxes or service charges.
If the Travel Provider changes the price of any booked Travel Arrangements then we will notify you of the change and collect any additional payment from you, but we have no further responsibility.
8. PAYMENTS
A deposit is usually required at the time of booking, but on occasion full payment will be required. You will be notified of the payment schedule for Travel Arrangements at the time of booking.
We are under no obligation to remind you of a payment becoming due. It is your responsibility to ensure that we receive payments in cleared funds by the due date for payment. We accept no responsibility if Travel Arrangements are cancelled by Travel Providers due to you failing to make a payment to us by the due date.
Payments can be made to us in the following ways:
- By credit or debit card, subject to the following processing fees: Mastercard: 1.3%; Visa Card: 1.5%; American Express: 1.8%; Diners Club: 2.5% and all non-Australian cards: 3%;
- By direct deposit into our bank accounts (please allow up to 3 days for funds to clear);
- By BPay (please allow up to 3 days for funds to clear);
- By cash (not exceeding $10,000 for the same booking due to Commonwealth legislation).
Rates are subject to change without prior notice.
9. ADVISORY & BOOKING SERVICE FEES
You agree that we are entitled to be paid for Advisory and Booking Services as soon as we have arranged for you to purchase Travel Arrangements from a Travel Provider.
However, we will only charge you for Advisory and Booking Services if you cancel your Travel Arrangements or if they are cancelled due to Unavoidable and Extraordinary Circumstances. This is because we will not be properly compensated for providing Advisory and Booking Services if Travel Arrangements are cancelled in these circumstances.
If we do charge you for Advisory and Booking Services, our fees (“Advisory and Booking Service Fees”) will be as specified in the Service Fee Schedule.
You agree to pay us the relevant Advisory and Booking Service Fees as specified in the Service Fee Schedule for the following Travel Arrangements irrespective of whether or not they are cancelled:
- If you request us to make a frequent flyer award booking or to upgrade a fare class using frequent flyer points;
- All airfare bookings.
10. AMENDMENTS
If you wish to make amendments to booked Travel Arrangements, please contact us and we will endeavour to facilitate them as part of our Cancellation and Amendment Services. Amendments are subject to agreement by the Travel Provider in accordance with the Travel Provider Booking Conditions.
If you request us to make amendments to your booking, you agree to pay us the relevant amendment fees (“Amendment Fees”) as specified in the Service Fee Schedule. Please note that the Travel Provider may also charge an amendment fee.
11. CANCELLATIONS
If you wish to cancel confirmed Travel Arrangements, please notify us in writing so we can notify the Travel Provider. The Travel Provider may charge cancellation fees. Often your deposit will be non-refundable, and cancellation fees can be one hundred percent of the booking value. This is why we strongly encourage you to obtain travel insurance with comprehensive cancellation protection as soon as Travel Arrangements are confirmed.
12. UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES
In the event of Extraordinary and Unavoidable Circumstances you or the Travel Provider may cancel or modify your Travel Arrangements. We will use reasonable endeavours to obtain either a credit or refund from the Travel Provider (“Extraordinary Circumstances Services”). Any credit or refund issued may be partial only and subject to specific conditions. You agree that we may charge you fees for providing Extraordinary Circumstances Services as specified in the Service Fee Schedule.
13. REFUNDS
We have no obligation to pay any refund to you until we have received the corresponding amount from the Travel Provider. Please note that it may take some Travel Providers several months to process a refund. You authorise us to deduct Advisory and Booking Service Fees and any Extraordinary Circumstances Service Fees from any refund due.
14. CHARGEBACKS
You must give us notice in writing if you intend to lodge a chargeback request with your card issuer. If you make a successful chargeback request against us because Travel Arrangements have not been delivered due to Unavoidable and Extraordinary Circumstances or due to the Travel Provider’s insolvency:
- if we have already paid the Travel Provider, you agree that we may claim against you for any loss and damage we incur; and
- you agree to pay us for the Booking and Advisory Services.
15. TRAVEL DOCUMENTATION
When you make a booking, you must provide us with accurate details of each person which matches their passport. It is your responsibility to check all booking particulars and to notify us of any mistakes within two (2) business days of documentation being provided to you.
16. TRAVEL ADVICE
We strongly suggest you visit the Smart Traveller website for up-to-date travel advisories. If you request us to book Travel Arrangements in a destination subject to a DFAT travel advisory, we accept no liability for your choice and the risks associated.
17. PASSPORTS, VISAS & VACCINATIONS
Passport and visa requirements are your responsibility. Passports should be valid for at least 6 months from your scheduled return to Australia. It is your responsibility to obtain vaccinations and preventative medicines. You should consult your GP or specialist travel clinic at least 8 weeks prior to travel. We will not be responsible for any loss you incur if you are denied boarding or entry because you do not have necessary documentation.
18. TRAVEL INSURANCE
We strongly encourage you to be adequately insured for the duration of your trip. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage and additional expenses. We suggest you purchase insurance at the time you pay your deposit.
19. SPECIAL REQUESTS & REQUIREMENTS
Any special requests (dietary, medical, disability access) must be notified to us prior to booking. While we will pass on requests to Travel Providers, we are not responsible if they do not accommodate them.
20. MONIES NOT HELD ON TRUST
All payments made to us will not be held on trust for you and may be held in any account of our choosing.
21. OUR LIABILITY
Other than Consumer Guarantees under Australian Consumer Law, we disclaim all warranties. We do not accept any liability for injury, loss, delay or additional expenses caused by the actions of a third party (including a Travel Provider). Our maximum liability is limited to resupplying the Advisory and Booking Services or paying to have them resupplied.
22. GENERAL
The contract is governed by the laws of the State of Queensland, Australia. Any disputes shall be dealt with by a court in Queensland. Any personal information provided will be handled in accordance with our Privacy Policy and the GlobalThinkingApp security protocols.
DEFINITIONS
DEFINITIONS
“Advisory and Booking Services” means the following services:
- providing advice on Travel Arrangements and Travel Providers that may be appropriate for your requirements;
- facilitating your purchase of Travel Arrangements from Travel Providers; and
- providing a mechanism for you to pay for Travel Arrangements.
“Advisory and Booking Service Fees” means the fees payable to us for providing the Advisory and Booking Services as specified in the Service Fees Schedule.
“Amendment Fees” means the fees payable to us for endeavoring to arrange amendments as specified in the Service Fees Schedule.
“Cancellation and Amendment Services” means the following services:
- endeavoring to arrange amendments to booked Travel Arrangements with Travel Providers;
- cancelling Travel Arrangements with Travel Providers; and
- processing any refunds or issuing any credits due to you from Travel Providers.
“Extraordinary Circumstances Services” means, if Travel Arrangements are cancelled or disrupted due to Extraordinary and Unavoidable Circumstances, using reasonable endeavours to obtain either a credit or refund from the Travel Provider.
“Extraordinary Circumstances Service Fees” means the fees payable to us as specified in Service Fee Schedule for providing assistance in the event Travel Arrangements are cancelled or disrupted due to Unavoidable and Extraordinary Circumstances.
“Unavoidable and Extraordinary Circumstances” means circumstances pursuant to which your Travel Arrangements cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock-out, epidemic, pandemic, failure or delays of scheduled transportation, or any law, order, decree, rule or regulation of any government authority (including quarantine requirements or government travel advisories), or for any other extraordinary circumstance as set out in the Travel Provider Booking Conditions.
“Service Fee Schedule” means the schedule at the rear of these Booking Conditions or as otherwise provided by us to you setting out Advisory and Booking Service Fees, Amendment Fees and Extraordinary Circumstances Service Fees.
“Travel Arrangements” means any travel arrangements booked through us to be supplied by a Travel Provider, which may include (but are not limited to) flights, accommodation, transfers, guides, activities, car-hire, tours and cruising product.
“Travel Provider” means a third party who principally contracts with you for the provision of Travel Arrangements subject to the Travel Provider Booking Conditions.
“Travel Provider Booking Conditions” means the booking conditions of a Travel Provider.
Updated: 17th February 2025
SERVICE FEE SCHEDULE
BOOKING SERVICES
AIRFARES
INTERNATIONAL AIRFARES
Economy $150pp
Premium Economy $200pp
Business / First Class $250pp
Fees capped at 3 sectors
DOMESTIC AIRFARES
Economy per sector $30pp
Business class per sector $60pp
Fees capped at 3 sectors
TRANS-TASMAN AIRFARES
Per sector $50pp
Fees capped at 3 sectors
FREQUENT FLYERS
Award Booking $30pp
OTHER SERVICES
Hotel Reservations 10%
Car Hire Reservations 10%
Tour Reservations 10%
Cruise Reservations 10%
Insurance Claim 10%
Rail sectors or passes 10%
ADVISORY / ITINERARY PLANNING
AUSTRALIAN JOURNEYS
Single booking / product $100pp
Multi-destination 10%
INTERNATIONAL JOURNEYS
Single destination $500pp
Multi-destination 10%
——————————————————————–
AMENDMENTS
INTERNATIONAL AIRFARES
In addition to any airline fees
All Classes $100pp
DOMESTIC AIRFARES
In addition to any airline fees
All Classes $50pp
ALL OTHER ARRANGEMENTS
In addition to any supplier fees
Amendment fee $75pp
——————————————————————–
EXTRAORDINARY CIRCUMSTANCES SERVICE FEES
INTERNATIONAL AIRFARES
Refund request and processing $150pp Per ticket
DOMESTIC AIRFARES
Refund request and processing $100pp Per ticket
ALL OTHER ARRANGEMENTS
Refund and processing fee 10% Per service